Terms & Conditions

June 1, 2023 2023-07-10 16:11

Return Policy

At Cerise Luxe Hair & Beauty, we pride ourselves in high customer satisfaction. We have a high level of quality control which helps us ensure our customer receive the best quality of our hair products. All our orders are thoroughly inspected before shipping as a quality assurance measure to ensure our customer requirements are met.

Due to the nature of our products, all sales are final. Refunds are prohibited; however, exchanges may be accepted subject to our terms and conditions:

  • We will accept exchanges for any purchased product for another product of an equal value if products are returned within 14 days after recorded receipt of item.
  • For exchanges of products with a lesser value, store credit would be offered.
  • Any returns or exchanges of any products where the seal hold the hair together or tags have been removed will not be accepted
  • Customers are responsible for all shipping and handling costs therefore we suggest returns are made through a courier that provides tracking information and delivery confirmation as we are not responsible for lost packages.
  • Before an exchange can be made, we must receive merchandise.
  • Returns or Exchanges are unacceptable for all customised wigs, closure and frontals.

If for any reasons the terms and conditions above are not met, we reserve the right to refuse an exchange.

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